Question 1

Who needs a Kenya eTA?

Accepted Answer

Almost all foreign visitors to Kenya — including previously visa-exempt nationals — need an approved eTA before boarding. East African Community citizens are exempt. We help check eligibility before you apply.

Question 2

How long does the Kenya eTA take?

Accepted Answer

Most eTAs are approved within 24–72 hours. We recommend applying at least 7 days before travel to allow for any document follow-up.

Question 3

How much does the eTA cost?

Accepted Answer

The official Kenya government fee is around USD 30 plus our service fee. The total is shown clearly before you pay — no hidden charges.

Question 4

What payment methods do you accept?

Accepted Answer

M-Pesa, Visa, Mastercard and bank transfer. International cards are accepted via secure 3D-Secure checkout.

Question 5

Can you also book my hotel, flight and safari?

Accepted Answer

Yes — we offer a full travel concierge: flight tickets, hotels, safari packages and airport transfers. You can request everything in one inquiry.

Question 6

Do you offer airport transfers from JKIA and Mombasa?

Accepted Answer

Yes, we provide reliable private transfers from JKIA (Nairobi), Wilson Airport and Moi International (Mombasa) to your hotel.

Question 7

What if my eTA is rejected?

Accepted Answer

Rejections are rare when applications are prepared correctly. If a rejection happens due to our error, we re-submit at no extra service fee.

Question 8

Do you speak Somali?

Accepted Answer

Yes — our team includes Somali-speaking agents available on WhatsApp and phone, 24/7.

Question 9

Is yellow fever vaccination required?

Accepted Answer

It's required if you're arriving from a yellow-fever-risk country. We'll let you know whether you need the certificate during your application review.

Question 10

Can families and groups apply together?

Accepted Answer

Absolutely. We process family and group eTAs together and offer discounted rates on safari and hotel packages for groups of 4+.

Frequently asked questions

Still have questions?